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WhatsApp AI agents

Your customers are already on WhatsApp; your team cannot be on it 24 hours a day. A WhatsApp AI agent answers every message in seconds in the customer's language, sells from your catalogue, books, collects documents and payments, follows up, and hands the conversation to a person the moment it matters, on the official Business API with templates and the green tick handled.

Straight answer

What is a WhatsApp AI agent and how does it work?

A WhatsApp AI agent is an assistant connected to your official WhatsApp Business API number that reads each incoming message, answers from your own data (catalogue, documents, order systems), takes actions such as booking, quoting, sending payment links and collecting documents, follows up on schedule within WhatsApp's rules, and hands over to a human agent in the same chat when needed. Customers message the number they already know; the agent handles the volume.

What this usually looks like today

  • Messages answered hours later, after the customer has moved on
  • Staff typing the same answers all day from personal phones with no record
  • No follow-up on quotes and carts
  • Unofficial tools getting numbers banned
The agents we build for whatsapp

5 agents, each with a trigger and a hand-off.

Every agent starts on a defined event, does one job from your own data and systems, and passes the conversation to a person at a defined point. That is what makes it safe to put in front of customers.

Conversational sales agent

Understands the need, shows products or services from your catalogue with images and prices, answers questions, sends payment or booking links and completes the order in chat.

Starts on
Incoming message or a click-to-WhatsApp ad
Hands off
Negotiation, bulk and complex requests go to your team in the same chat

Support agent

Answers status, how-to, policy and account questions from your systems and documents, in the customer's language, and raises tickets when action is needed.

Starts on
A support question
Hands off
Escalation with the full chat to a human agent

Booking and reminder agent

Books appointments, visits, tables or demos, confirms, reminds and reschedules in chat.

Starts on
A booking intent
Hands off
Exceptions to the owner

Document and payment collector

Requests and receives documents and photos, checks completeness, and sends payment links with confirmation.

Starts on
A process needing documents or payment
Hands off
Verification is human

Follow-up and broadcast agent

Runs consent-based follow-ups, reminders and announcements using approved templates, within WhatsApp's frequency and quality rules, and stops on request.

Starts on
Schedule or event
Hands off
Replies bring a person or the sales agent in
Worked example

Setting one up, week by week

An illustrative scenario, not a client result; numbers are typical of the size of business described.

  1. 01Week 1: business verification, the official API number (new or migrated), green-tick application, templates drafted from your real messages.
  2. 02Week 2: the agent is grounded in your catalogue, documents and policies; hand-off rules and a human inbox are set up for your team.
  3. 03Week 3: tested against your last 300 real conversations, then live with your team watching every chat.
  4. 04Month 2: weekly tuning from the unanswered-question list; broadcasts start once opt-ins are in place.

Connects to

  • · Official WhatsApp Business API (we set it up or migrate your number)
  • · Your catalogue, CRM, booking, order or ticketing systems
  • · Payment links (UPI, cards, gateways)
  • · A human inbox for your team to take over chats
  • · Click-to-WhatsApp ads and website buttons

Numbers we track

  • · First-response time (target: under 30 seconds, 24/7)
  • · Conversations resolved without a human
  • · Sales or bookings completed in chat
  • · Follow-up reply rate
  • · Number quality rating (must stay high)

Rules the agent never breaks

  • · Official API only: no unofficial automation that risks the number.
  • · Opt-in for marketing, 24-hour session rules and approved templates handled for you; frequency caps you set.
  • · Customers can reach a human and can opt out with one word, always.
Pricing

From $1,500 one-time for a knowledge agent, $4,000 for voice and sales agents, $9,000 for multi-agent platforms.

Running costs shown monthly. Every project starts with a written scope and a fixed price.

See the packages
VR
Reviewed byVanshika RajputHead of Digital Marketing · updated 10 September 2026
FAQ

AI agents for whatsapp, answered.

How much does a WhatsApp AI agent cost?

A WhatsApp knowledge and lead agent starts around $1,500 one-time including API setup; sales, booking or support agents connected to your systems are typically $4,000. Running costs are the model usage and WhatsApp's per-conversation charges, shown to you transparently.

Can I keep my existing WhatsApp number?

Yes, it can be migrated to the official Business API. Note that during the migration the WhatsApp Business app on that number stops; your team then uses the shared inbox we set up instead.

Is it the official WhatsApp API or a hack?

Official only. Unofficial tools get numbers banned and your customer relationships with them. The official API also gives you the green tick, templates and reliable delivery.

Can it send bulk messages?

It can send approved template messages to customers who have opted in, within WhatsApp's quality rules, and it personalises each one. It is not a spam cannon; that would get the number blocked in a week.

What happens when the customer wants a human?

The agent hands over inside the same chat to your team's inbox with a summary; the customer sees a person's name and the agent stays silent until you hand it back.

Free audit

Build the whatsapp agent your team needs first.

A 30-minute discovery call, a written scope, and a fixed price. You keep the scope either way.

WhatsAppFree audit