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AI agents for manufacturers

Dealers, distributors and buyers ask for specs, prices and dispatch dates all day, in three languages, on WhatsApp. An AI agent answers from your catalogue, ERP and price rules, prepares the quote for approval, shares dispatch status and routes technical questions to the right engineer, so your sales and dispatch teams stop being a call centre.

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Straight answer

How do manufacturers use AI agents?

Manufacturers and B2B suppliers use AI agents to answer specification, compatibility, MOQ and availability questions from the catalogue, prepare quotes from price rules and stock for a human to approve, support dealers and distributors on WhatsApp with order status, dispatch details and documents, collect purchase orders and payment confirmations, and route technical or warranty questions to engineers with the product and batch details captured.

What this usually looks like today

Sales engineers answering catalogue questions instead of selling
Quotes taking two days because someone has to look up the price rule
Distributors calling for dispatch status the ERP already knows
Export enquiries arriving overnight and answered a day late

The agents we build for manufacturing and b2b

5 agents, each with a trigger and a hand-off.

Every agent starts on a defined event, does one job from your own data and systems, and passes the conversation to a person at a defined point. That is what makes it safe to put in front of customers.

Catalogue expert

Answers specifications, compatibility, materials, certifications, MOQ and lead times from your catalogue and datasheets, in the buyer's language, with the datasheet attached.

Starts on: Any product question
Hands off: Custom engineering and non-standard specs go to the engineer

Quote preparer

Captures quantity, variant, delivery location and terms, applies your price rules and current stock, and prepares the quote for a manager's approval before sending.

Starts on: A quote request
Hands off: Every quote is approved by a person

Distributor desk

Gives dealers order status, dispatch dates, LR numbers, invoices and scheme details from the ERP, and takes reorders.

Starts on: Dealer question on WhatsApp
Hands off: Credit and dispute questions go to accounts

Export enquiry agent

Answers overnight enquiries from other time zones with the right catalogue, certifications, incoterms and lead times, and books the call with the export manager.

Starts on: Enquiry outside working hours
Hands off: Commercial negotiation is human

Warranty and service agent

Registers warranty claims with product, batch and photos, gives troubleshooting steps from your manuals, and routes to the service engineer.

Starts on: A service or warranty request
Hands off: Diagnosis and approvals are human

Worked example

A pump manufacturer with 300 dealers

An illustrative scenario, not a client result; numbers are typical of the size of business described.

01Dealers send 350 WhatsApp messages a day: 260 status and document requests answered from the ERP instantly; 60 product questions answered with datasheets; 30 quotes prepared for approval.
02An importer in Nairobi enquires at 2 am IST; by 2:05 they have the catalogue, certifications and a call booked for 10 am.
03Warranty claims arrive with photos and batch numbers already captured; the service team stops asking for them.
04The sales engineers report spending their week on 40 real technical conversations instead of 350 lookups.

Connects to

· ERP or order management system with an API (or exports to start)
· Catalogue, datasheets, price rules and schemes as the knowledge base
· WhatsApp Business API, website chat and the sales line
· Dispatch and logistics tracking
· Quote and proforma templates

Numbers we track

· Quote turnaround time
· Dealer questions answered without a human
· Sales engineer hours on selling
· Export enquiry response time
· Warranty claims complete on first submission

Rules the agent never breaks

· Quotes are prepared by the agent and approved by a person every time; no price leaves without sign-off.
· Certifications and specifications are quoted from datasheets with version dates.
· Dealer and pricing data stays inside your ERP.

Pricing

From $1,500 one-time for a knowledge agent, $4,000 for voice and sales agents, $9,000 for multi-agent platforms.

Running costs shown monthly. Every project starts with a written scope and a fixed price.

See the packages

Reviewed byVanshika RajputHead of Digital Marketing · updated 10 September 2026

FAQ

AI agents for manufacturing and b2b, answered.

Can the agent handle technical product questions?

It answers what the datasheets and manuals say, precisely and with the source attached; questions that need engineering judgment are routed to the right engineer with the details captured, so the engineer answers in one message instead of ten.

Does it connect to our ERP?

If the ERP has an API or scheduled exports, yes: status, stock, invoices and dispatch data are read live. Without one, dealers still get catalogue answers and quotes, and status comes from a daily export.

Will it send prices to customers automatically?

No. It prepares the quote from your rules and current stock, and a manager approves it before it is sent. You choose which standard items, if any, can be quoted without approval.

What does a manufacturing AI agent cost?

A catalogue and dealer-desk agent on WhatsApp starts around $1,500 one-time; ERP integration, quoting and a sales line is typically $4,000; multi-plant, multi-language deployments with warranty workflows are $9,000 and up.

Can it support dealers in regional languages?

Yes. Dealers write in Hindi, Marathi, Gujarati or any language and get answers in the same language, with the datasheet in the language versions you have.

Build the manufacturing and b2b agent your team needs first.

A 30-minute discovery call, a written scope, and a fixed price. You keep the scope either way.